Payment Policy

Effective Date: July 2026

At Arsh Optical, we strive to provide a secure and transparent payment process for all our wholesale customers. Please read our Payment Policy carefully before placing an order.

Accepted Payment Methods

We accept payments through the following methods:

UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
Bank Transfer (NEFT / RTGS / IMPS)
Credit & Debit Cards (where available)
Net Banking
Other secure online payment methods available at checkout

Advance Payment

All wholesale orders require 100% advance payment before dispatch.

Orders will be processed only after the payment has been successfully received and verified.

Payment Confirmation

Once your payment is completed:

Your order will be verified by our team.
A payment confirmation will be shared.
Your order will be prepared for dispatch.

If you have made a payment but have not received confirmation within a reasonable time, please contact our customer support team.

Order Processing

After payment confirmation:

Orders are generally processed within 1–2 business days, subject to stock availability.
Dispatch details and shipment tracking information will be shared once your order is shipped.

Pricing

All product prices are subject to change without prior notice.
Prices displayed on the website are wholesale prices for approved business customers.
Shipping charges and applicable taxes, if any, are calculated separately during checkout.

Failed or Declined Payments

If a payment fails or is declined:

The order will not be processed until successful payment is received.
Customers may retry the payment using another available payment method.

Refunds

Refunds are processed only in accordance with our Cancellation & Return Policy.

If a refund is approved, the amount will be credited to the original payment method within 5–7 business days, depending on the payment provider.

Payment Security

We use secure payment gateways and industry-standard security measures to help protect your payment information.

Arsh Optical does not store your complete debit card, credit card, or banking credentials on our servers.

Cash on Delivery (COD)

Cash on Delivery (COD) is not available.

All orders must be prepaid before dispatch.

Need Payment Assistance?

If you have any questions regarding payments, invoices, transaction status, or billing, our customer support team is happy to assist you.

Thank you for choosing Arsh Optical—your trusted wholesale eyewear partner since 2001.