Cancellation & Return Policy
Effective Date: July 2026
At Arsh Optical, customer satisfaction is our priority. We strive to provide quality products and reliable service. Please read our Cancellation & Return Policy carefully before placing an order.
Order Cancellation
- Orders may be cancelled only before they have been processed or dispatched.
- Once an order has been packed or shipped, cancellation requests cannot be accepted.
- To request an order cancellation, please contact our customer support team immediately after placing your order.
Returns & Replacement
As a wholesale supplier, returns are accepted only under the following circumstances:
- Incorrect product delivered
- Manufacturing defect
- Product damaged during transit
To request a replacement:
- Notify us within 48 hours of receiving your order.
- Share clear photos or videos of the damaged or incorrect product.
- Our team will verify the request before approving a replacement.
Non-Returnable Items
Returns or replacements will not be accepted for:
- Products damaged due to misuse or improper handling.
- Minor colour variations caused by photography or screen settings.
- Products ordered incorrectly by the customer.
- Requests made after the reporting period.
Refund Policy
Refunds are provided only when:
- A replacement is not available.
- The order cannot be fulfilled after payment.
- The refund request has been approved by Arsh Optical.
Approved refunds will be processed to the original payment method within 5–7 business days.
Replacement Process
Once a replacement request is approved:
- Replacement products will be dispatched within 1–3 business days, subject to stock availability.
- If the same product is unavailable, an alternative product or refund may be offered.
Contact Us
For cancellation, return, replacement, or refund-related assistance, please contact our customer support team through the contact details available on our website.