Privacy Policy
Effective Date: July 2026
At Arsh Optical, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, mobile application, or use our services.
1. Information We Collect
We may collect the following information when you interact with us:
- Name
- Business or Store Name
- Mobile Number
- Email Address
- Shipping & Billing Information
- GST Details (if applicable)
- Order History
- Device and Browser Information
- IP Address and Website Usage Data
2. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Verify your business account
- Provide customer support
- Send order confirmations and shipping updates
- Share information about new products and wholesale offers
- Improve our website, mobile app, and customer experience
- Prevent fraud and maintain website security
- Comply with legal and regulatory requirements
3. Marketing Communication
With your permission, we may send updates regarding:
- New product launches
- Special wholesale offers
- Promotional campaigns
- Business announcements
You may unsubscribe from promotional communications at any time.
4. Data Security
We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of online data transmission is completely secure, and we cannot guarantee absolute security.
5. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyze visitor traffic
- Enhance your browsing experience
You may disable cookies through your browser settings, although some website features may not function properly.
6. Information Sharing
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted service providers such as payment gateways, courier partners, or technology providers when necessary to process your orders or operate our services.
We may also disclose information if required by applicable law.
7. Data Retention
We retain your information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request deletion of your information where legally permitted
- Opt out of marketing communications
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the contact details available on our website.